Refunds & Returns Policy
Last Updated: February 10, 2026
This Refund & Returns Policy ("Policy") applies to the following purchases: physical goods and digital downloads purchased through www.workingwithresonance.com.au
General
We offer refunds and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.
Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
Australian Consumer Law
Under the Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with the goods, you are entitled:
to cancel the purchase; and
to a refund for the price of the goods; and
compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.
For non- major failures, you are entitled to a re-supply (“replacement”) of the goods within a reasonable time, or to cancel the purchase and be provided with a refund of the price paid.
If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
For clarity, a 'major failure' under the Australian Consumer Law includes circumstances where:
the goods are substantially unfit for their normal purpose and cannot be easily fixed within a reasonable time;
the goods are significantly different from their description or sample;
the goods are substantially unusable; or the goods are unsafe.
Cancellation and Change of Mind
We do not offer any refund or replacement if you change your mind, or find the same product or service cheaper elsewhere.
Products Damaged During Delivery
In the event that the product you ordered has been damaged during delivery:
Contact us as soon as possible by emailing admin@workingwithresonance.com.au
Attach photographs of:
The product in its original packaging as it was received by you;
The whole product as received by you;
The damages to the product;
Attach proof of purchase;
Provide a description of the damage the product received during delivery.
Any damaged product must be returned in the condition in which it was received, together with its original packaging and any other items which you received with the damaged product.
We will arrange to replace the damaged product with an equivalent product, or to refund it, provided that you have contacted us within 14 days from the date of receiving the product.
Any damage claims made after this period may not be accepted unless required by Australian Consumer Law.
Exceptions
Notwithstanding the other provisions of this Policy, we may refuse to provide a replacement or refund for a product purchased by you if:
You misused the said product in a way which caused the problem.
You knew or were made aware of the problem(s) with the product before you purchased it.
Any other exceptions that apply under the Australian Consumer Law.
We do not refund or replace digital downloads, except if the file is corrupt. Email admin@workingwithresonance.com.au as soon as possible if you need tech support with your download.
We do not refund or replace Original Art pieces as these are one-off pieces and all sales are final.
Shipping Costs for Returns
If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us.
If the Returned Product is eligible replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a refund or replacement under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
The inspection of Returned Products shall be conducted according to the following criteria:
(i) original condition and packaging integrity,
(ii) presence of all original components and accessories,
(iii) absence of unauthorized modifications or damage, and
(iv) verification of the reported fault or defect.
These criteria will be used to determine eligibility for repair, replacement, or refund under the Australian Consumer Law.
Response Time
We will notify customers of the status of their request within 3 business days and provide regular updates until the matter is resolved.
Steps to Obtaining a Refund or Replacement
As soon as possible, email admin@workingwithresonance.com.au
Include a description of the damage or reason for requesting a refund or replacement.
Attach proof of purchase - includes original receipt, order confirmation email, bank statement showing the transaction, or digital invoice from our system. Each document must clearly show the purchase date, amount, and item description.
Attach photographs of:
The product in its original packaging as it was received by you.
The whole product as received by you.
The damages to the product.
Anything else that supports your request for a refund or replacement.
Follow the instructions provided by us to return the damaged product you are requesting a refund or replacement for.
Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
You may be required to provide a government issued identification to qualify for a refund or replacement.
We will reply to your email requesting a refund or replacement within 3 business days.
We will arrange your refund or replacement on receipt of the returned product.
Contact Us
If you wish to speak to us about this Policy or about any refund or replacement, please contact us at: admin@workingwithresonance.com.au